Support

Support Options

Submit a Support Ticket

Support

We offer several ways of finding content and encourage exploring our knowledge base and engaging the community for support.

Knowledge Base

Find answers to frequently asked questions, helpful tips, and any other information we thought might be useful.

Report problems

Report problems with our form and have your problem entered into our ticket tracking system. We guarantee a response!

Track Tickets

Have a problem entered into our ticket tracking system? Track its progress, add comments and notes, or close resolved issues.

Debug Console

Close15 MBRequestSessionTimelineDatabase21Events16
$_GET
Array( ) Array(

)
$_POST
Array( ) Array(

)
$_COOKIE
Array( ) Array(

)
$_SERVER
Array( REDIRECT_SCRIPT_URL => /support, REDIRECT_SCRIPT_URI => https://hub.4p1000.org/support... Array(
REDIRECT_SCRIPT_URL => /support,
REDIRECT_SCRIPT_URI => https://hub.4p1000.org/support,
REDIRECT_nokeepalive => ,
REDIRECT_HTTPS => on,
REDIRECT_SSL_TLS_SNI => hub.4p1000.org,
REDIRECT_STATUS => 200,
SCRIPT_URL => /support,
SCRIPT_URI => https://hub.4p1000.org/support,
nokeepalive => ,
HTTPS => on,
SSL_TLS_SNI => hub.4p1000.org,
HTTP_HOST => hub.4p1000.org,
HTTP_ACCEPT_ENCODING => x-gzip, gzip, deflate,
HTTP_USER_AGENT => CCBot/2.0 (http://commoncrawl.org/faq/),
HTTP_ACCEPT => text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8,
PATH => /sbin:/usr/sbin:/bin:/usr/bin,
SERVER_SIGNATURE => ,
SERVER_SOFTWARE => Apache/2.2.15 (CentOS),
SERVER_NAME => hub.4p1000.org,
SERVER_ADDR => 149.202.91.236,
SERVER_PORT => 443,
REMOTE_ADDR => 54.159.30.26,
DOCUMENT_ROOT => /var/www/example,
SERVER_ADMIN => root@localhost,
SCRIPT_FILENAME => /var/www/example/index.php,
REMOTE_PORT => 50600,
REDIRECT_URL => /support,
GATEWAY_INTERFACE => CGI/1.1,
SERVER_PROTOCOL => HTTP/1.0,
REQUEST_METHOD => GET,
QUERY_STRING => ,
REQUEST_URI => /support,
SCRIPT_NAME => /index.php,
PHP_SELF => /index.php,
REQUEST_TIME_FLOAT => 1519373578.133,
REQUEST_TIME => 1519373578
)
separator .
orderBy id
orderDir asc
1 registerIP
2 access
always
renew
tracker.sid 68f6ab1c818d7b5e88e480b0371df4c0
tracker.ssid 68f6ab1c818d7b5e88e480b0371df4c0
tracker.rsid 68f6ab1c818d7b5e88e480b0371df4c0
securiy_code0 e9782
session.token 657dffb37e3f9561a7e48daf5a603b5b
  • site 0.071 seconds (+0.071); 8.50 MB (+8.500) - afterInitialise
  • site 0.093 seconds (+0.022); 9.75 MB (+1.250) - afterRoute
  • site 0.120 seconds (+0.027); 13.25 MB (+3.500) - afterDispatch
  • site 0.134 seconds (+0.013); 13.75 MB (+0.500) - beforeRenderModule mod_custom (Hub Footer)
  • site 0.135 seconds (+0.001); 13.75 MB (0.000) - afterRenderModule mod_custom (Hub Footer)
  • site 0.135 seconds (+0.000); 13.75 MB (0.000) - beforeRenderModule mod_breadcrumbs (Breadcrumbs)
  • site 0.139 seconds (+0.004); 13.75 MB (0.000) - afterRenderModule mod_breadcrumbs (Breadcrumbs)
  • site 0.139 seconds (+0.000); 13.75 MB (0.000) - beforeRenderModule mod_menu (Main Menu)
  • site 0.142 seconds (+0.003); 13.75 MB (0.000) - afterRenderModule mod_menu (Main Menu)
  • site 0.142 seconds (+0.000); 13.75 MB (0.000) - beforeRenderModule mod_search (Search)
  • site 0.144 seconds (+0.001); 13.75 MB (0.000) - afterRenderModule mod_search (Search)
  • site 0.144 seconds (+0.000); 13.75 MB (0.000) - beforeRenderModule mod_reportproblems (Trouble Report)
  • site 0.161 seconds (+0.017); 15.00 MB (+1.250) - afterRenderModule mod_reportproblems (Trouble Report)
  • site 0.163 seconds (+0.002); 15.25 MB (+0.250) - onAfterRender
  • site 0.165 seconds (+0.002); 15.25 MB (0.000) - sessionStore
15 MB

21 Queries Logged: 0.013530015945435 seconds

  1. SELECT data
      FROM `jos_session`
      WHERE `session_id` = '37ed278f0447be035d4d2b9ce3c040e5'
  2. DELETE
      FROM`jos_session`
      WHERE `session_id` = '37ed278f0447be035d4d2b9ce3c040e5'
  3. SELECT data
      FROM `jos_session`
      WHERE `session_id` = '68f6ab1c818d7b5e88e480b0371df4c0'
  4. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_languages'
  5. SELECT session_id
      FROM `jos_session`
      WHERE `session_id` = '68f6ab1c818d7b5e88e480b0371df4c0'
      LIMIT 1
  6. INSERT INTO `jos_session` (`session_id`,`client_id`,`time`,`ip`)
      VALUES ('68f6ab1c818d7b5e88e480b0371df4c0','0','1519373578','54.159.30.26')
  7. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_members'
  8. SELECT b.id
      FROM `jos_usergroups` AS `a`
      LEFT JOIN jos_usergroups AS b
      ON b.lft <= a.lft
      AND b.rgt >= a.rgt
      WHERE `a`.`id` = '1'
  9. SELECT *
      FROM `jos_viewlevels`
  10. SELECT folder AS type,element AS name,protected,params
      FROM `jos_extensions`
      WHERE `enabled` >= '1'
      AND `type` = 'plugin'
      AND `state` >= '0'
      AND `access` IN ('1','1','4')
      ORDER BY `ordering` ASC
  11. SELECT m.id,m.menutype,m.title,m.alias,m.note,m.path AS route,m.link,m.type,m.level,m.language,m.browserNav,m.access,m.params,m.home,m.img,m.template_style_id,m.component_id,m.parent_id,e.element AS component
      FROM `jos_menu` AS `m`
      LEFT JOIN jos_extensions AS e
      ON e.extension_id = m.component_id
      WHERE `m`.`published` = '1'
      AND `m`.`parent_id` > '0'
      AND `m`.`client_id` = '0'
      ORDER BY `m`.`lft` ASC
  12. SELECT jos_template_styles.id,jos_template_styles.home,jos_template_styles.template,jos_template_styles.params,jos_extensions.protected
      FROM `jos_template_styles`
      INNER JOIN jos_extensions
      ON jos_extensions.element = jos_template_styles.template
      WHERE `jos_template_styles`.`client_id` = '0'
      AND `jos_extensions`.`enabled` = '1'
      AND `jos_extensions`.`type` = 'template'
      AND jos_extensions.`client_id` = `jos_template_styles`.`client_id`
      ORDER BY `home` DESC
  13. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_support'
  14. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_kb'
  15. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_search'
  16. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_users'
  17. SELECT m.id,m.title,m.module,m.position,m.content,m.showtitle,m.params,mm.menuid,e.protected
      FROM `jos_modules` AS `m`
      LEFT JOIN jos_modules_menu AS mm
      ON mm.moduleid = m.id
      LEFT JOIN jos_extensions AS e
      ON e.element = m.module
      AND e.client_id = m.client_id
      WHERE `m`.`published` = '1'
      AND `e`.`enabled` = '1'
      AND (`m`.`publish_up` = '0000-00-00 00:00:00' OR `m`.`publish_up` <= '2018-02-23 08:12:58' )
      AND (`m`.`publish_down` = '0000-00-00 00:00:00' OR `m`.`publish_down` >= '2018-02-23 08:12:58' )
      AND `m`.`access` IN ('1','1','4')
      AND `m`.`client_id` = '0'
      AND (`mm`.`menuid` = '84' OR `mm`.`menuid` <= '0' )
      ORDER BY `m`.`position` ASC,`m`.`ordering` ASC
  18. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_content'
  19. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_answers'
  20. SELECT extension_id AS id,element AS "option",params,enabled
      FROM `jos_extensions`
      WHERE `type` = 'component'
      AND `element` = 'com_wishlist'
  21. UPDATE `jos_session`
      SET `data` = '__default|a:11:{s:15:\"session.counter\";i:1;s:19:\"session.timer.start\";i:1519373578;s:18:\"session.timer.last\";i:1519373578;s:17:\"session.timer.now\";i:1519373578;s:8:\"registry\";O:23:\"Hubzero\\Config\\Registry\":2:{s:7:\"\0*\0data\";O:8:\"stdClass\":1:{s:1:\"0\";s:7:\"session\";}s:9:\"separator\";s:1:\".\";}s:4:\"user\";C:17:\"Hubzero\\User\\User\":22:{a:1:{s:5:\"guest\";b:1;}}s:11:\"tracker.sid\";s:32:\"68f6ab1c818d7b5e88e480b0371df4c0\";s:12:\"tracker.ssid\";s:32:\"68f6ab1c818d7b5e88e480b0371df4c0\";s:12:\"tracker.rsid\";s:32:\"68f6ab1c818d7b5e88e480b0371df4c0\";s:13:\"securiy_code0\";s:5:\"e9782\";s:13:\"session.token\";s:32:\"657dffb37e3f9561a7e48daf5a603b5b\";}',`time` = '1519373578',`ip` = '54.159.30.26'
      WHERE `session_id` = '68f6ab1c818d7b5e88e480b0371df4c0'
  • onAfterInitialise Method plgSystemP3p::onAfterInitialise /core/plugins/system/p3p/p3p.php:45
  • onAfterInitialise Method plgSystemRemember::onAfterInitialise /core/plugins/system/remember/remember.php:44
  • onAfterInitialise Method plgSystemHubzero::onAfterInitialise /core/plugins/system/hubzero/hubzero.php:46
  • onAfterInitialise Method plgSystemXFeed::onAfterInitialise /core/plugins/system/xfeed/xfeed.php:46
  • onAfterInitialise Method plgSystemSupergroup::onAfterInitialise /core/plugins/system/supergroup/supergroup.php:138
  • onAfterRoute Method plgSystemJquery::onAfterRoute /core/plugins/system/jquery/jquery.php:46
  • onAfterRoute Method plgSystemSpamjail::onAfterRoute /core/plugins/system/spamjail/spamjail.php:46
  • onAfterRoute Method plgSystemIncomplete::onAfterRoute /core/plugins/system/incomplete/incomplete.php:46
  • onAfterRoute Method plgSystemUnconfirmed::onAfterRoute /core/plugins/system/unconfirmed/unconfirmed.php:46
  • onAfterRoute Method plgSystemUnapproved::onAfterRoute /core/plugins/system/unapproved/unapproved.php:46
  • onAfterRoute Method plgSystemPassword::onAfterRoute /core/plugins/system/password/password.php:46
  • onAfterDispatch Method plgSystemMobile::onAfterDispatch /core/plugins/system/mobile/mobile.php:47
  • onAfterDispatch Method plgSystemDebug::onAfterDispatch /core/plugins/system/debug/debug.php:87
  • onAfterDispatch Method PlgSystemHighlight::onAfterDispatch /core/plugins/system/highlight/highlight.php:49
  • onGetModuleCaptcha Method plgSupportCaptcha::onGetModuleCaptcha /core/plugins/support/captcha/captcha.php:217
  • onAfterRender Method plgSystemSef::onAfterRender /core/plugins/system/sef/sef.php:45